Four Sourdough Loaves

Refund and Return Policy – Mueller O’Connell Bakery

At Mueller O’Connell Bakery, our top priority is to deliver fresh, high-quality products to our customers. While we strive for perfection, we understand that unexpected issues can arise. Therefore, we’ve established a clear and fair return policy.

Non-Returnable Products

Due to the perishable nature of our products, we cannot accept returns or offer refunds for:

• Bread, pastries, or other perishable items that have been opened or partially consumed.
• Products not stored properly after delivery.
• Orders placed incorrectly by the customer (e.g., wrong type or quantity of items).

Refunds or Exchanges Eligibility

Refunds or exchanges will be considered in the following cases:

1. Defective Products: If the product has an issue such as poor taste or texture affecting its quality.
2. Order Errors: If we delivered the wrong product or incorrect quantity.
3. Damaged Products: If the product arrives damaged during transit.

How to Request a Return or Refund

To request a refund or exchange, please follow these steps:

1. Contact us within 24 hours of receiving your order through one of the following:
   
   • Email: mocbakeryorders@gmail.com
   • Phone/WhatsApp: +353 085 827 2937
2. Provide the following details:
   
   • Full name and order number.
   • Description of the issue and, if possible, photos of the product in question.

Resolution Options

• Exchange: A replacement product will be sent at no additional cost, subject to availability.
• Refund: The amount will be refunded to the original payment method within 5 business days.